Unachievable Quotas, Employee Exploitation through "Flex PTO" and Confused Prioritization - Partner Manager Sam's Club Employee Review

3.0
21 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- Walmart/Sam's Club have learned how to adopt new technologies, processes, and business execution faster than they ever have and are outpacing their retail competitors as well. - Base Salary - Industry Standard benefits - Available Data - Tech Partnerships - Brand - Size - Challenging and interesting.

Cons

- Only 4 of 16 teams achieved >75% of quota. - Only 1 of 16 teams achieved >96% of quota. - Quotas continue to be built top-down with little or no quantitative insight. - Walmart and Sam's Club market "Flex PTO" as unlimited PTO during recruiting and hiring, but if the unachievable quotas aren't being met then you taking off Federal Holidays will be mentioned as a limit to why quota isn't being achieved (even though 11 holidays + 20 vacations days account for less than 12% of annual weekdays and quotas are not even remotely close to that). This isn't considering that it is short-sighted to not consider long-term impact of burnout from pressure to not take off the industry standard holidays and vacations. - Management prioritizes coaching on communication semantics and internal brand optics more than they spend time on ideation how to grow the business.

Explore other reviews about Sam's Club

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Fast-paced, Better pay, easy to move up

Cons

Overworked, shift times, entering pay

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Sam's Club Response
1mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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