Kind of left to our own devices which is both good and bad - Cafe Associate Sam's Club Employee Review

4.0
2 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Not micro-managed. As long as we are doing what we need to, management leaves us alone to do our work.

Cons

Because we aren't meeting with management much, sometimes people don't plan their breaks well or take overly long breaks and one person is left running the cafe alone for long stretches.

Explore other reviews about Sam's Club

5.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good hours Team work amazing

Cons

Not alot of vacation time

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Sam's Club Response
3mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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