So Much Potential... - Merchandise Associate Sam's Club Employee Review

3.0
25 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Amazing company, coworkers were great, and the overall atmosphere was welcoming.

Cons

The older team leaders and management almost all have bad attitudes, gossip like teenagers, and run the store like it's a high school. Surprisingly, the younger managers(30 years old and younger) come off as far more mature when speaking to you. Older managers have huge chips on their shoulders and ego issues that lead to constant patronizing and condescension. They seem to especially hate it when you have more experience than they do and know what you're doing. I've worked in retail for 14 years, and never have I come across management that was this egotistical while holding positions that people a couple of years out of high school with no degree could obtain.

Explore other reviews about Sam's Club

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Fast-paced, Better pay, easy to move up

Cons

Overworked, shift times, entering pay

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Sam's Club Response
1mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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