Ok for the most part - Merchandise Associate Sam's Club Employee Review

3.0
3 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Most of the employees were friendly. They put snacks in the break room. I liked my direct managers.

Cons

Some of the young people called in sick repeatedly, with no apparent repercussions. They were faking it. This left us shorthanded and created some stressful work days. Almost no training. I couldn’t answer customer questions in departments such as jewelry and electronics. Some of the cashier managers were unprofessional and rude to employees in other departments. There needs to be a sign or some type of monitoring for the motorized shopping carts. They are intended for the elderly, disabled, etc. Too many able bodied customers were using them. They weren’t available for the people that actually needed them. I saw a group of teenage boys goofing around on them. It made me sad when I saw an elderly man limping around and a woman with a broken leg that should have been able to use them. The signs listing the products on each aisle are too high. I was constantly asked where things were. They need to be lowered so people can see them. Theft was an issue. Candy bags were ripped open. Too many non-service animals were allowed in the store. One dog pooped in an aisle and the customer kept walking. This was a spouse of an employee. Animals aren’t allowed in stores where food is prepared and sold. This isn’t enforced. You could tell it was just people that want to bring their pets to stores. The freezer department employees had a different manager that didn't work nights. They didn't assist in product put-backs in their own department and also didn't assist with unloading freezer trucks...of products for their own department. Make it make sense.

Explore other reviews about Sam's Club

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Fast-paced, Better pay, easy to move up

Cons

Overworked, shift times, entering pay

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Sam's Club Response
1mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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