False Advertising - Anonymous employee Service Express Employee Review

1.0
20 Nov 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home. People are willing to help for the most part.

Cons

Cultish, led by old boys society who stay in the bubble. They all love spaghetti. A lot of them being thrown on the wall on a monthly basis. I’m not sure if they completely lost touch with reality or they are fully aware of problems but don’t care as long they are big fat and happy. Lots of talk but not a whole lot of walk. Marketing/social media team loves to promote and obnoxiously post on LinkedIn that we have the best culture in the world and we are all about people. They obviously live under the rock. If you push back or express your concerns, you will be called a negative person and get put on a watch list. After about 2 years, you either turn into a puppet, lose your identity, soul is up for grab OR if you are smart enough, you will start looking for a new job. The lack of diversity is very concerning too. Company continues to hire the same profile that fits the mold. Bonus point and fast promotion for look alikes and came from the same previous company. No raise for the last two years, pay is below standard. I heard upper management get big bonuses every year. Go figure.

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Service Express Response
4y
Thank you for letting us know about your experience. We have continue to put a focus, specifically in recent years, on our Diversity, Equity and Inclusion initiatives, employee resource groups and continue to evolve how we create an inclusive workplace that empowers our people.

Explore other reviews about Service Express

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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