Service Express Reviews

I was not going to leave a review here but I could not believe that a Leader would write a review titled "Simply the Best" during a time of layoffs around the company. This shows the true integrity and culture that now exists in this once great company. Private equity is clearly now going to destroy it to get every last dollar they can. People only matter until a company gets to certain size then it becomes like any other business. Money first people second. "Show me your vision I'll show you your future." How did that work out for a bunch of people? Showed them right to the door without even a thank you.

The culture at Service Express used to be elite or platinum, some might say. But since the new leadership has stepped in, the company’s culture has been stripped down to buzzwords, fear, and finger-pointing. The numbers show it, and people are leaving in droves. It started at one of the first rallies, where people were split into three groups: Climbers, Campers, and Quitters. Hit your number that month? You’re praised as a Climber. Miss it (regardless of context) and you’re labeled a Camper. Decide another role or company is a better fit? You’ll be branded a Quitter the moment you walk out the door. This has already happened multiple times. Sales rallies now consist of 90% empty motivational-speaker jargon and 10% actual sales data. No strategy, no substance. The approach to sales is one-size-fits-all which simply doesn’t work in hardware and hardware maintenance. Instead of adapting, leadership tries to hammer a software sized peg into a hardware/maintenance hole, and when it fails, the seller is blamed for “not selling the value.” The reality: the sales org is missing goals because great people/talent has already left, and the people still here are actively looking for exits. The culture has turned toxic, morale is at an all-time low, and leadership shows no sign of owning it.