Dumpster Fire - Anonymous employee Service Express Employee Review

1.0
27 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A once healthy culture that has spiraled downward. There are still some really wonderful people on the front lines and in middle leadership, but senior leadership is toxic. Most of the senior leaders left do not uphold the companies values. We have a strong defined vision but it is no longer lived out and many good leaders have left the company because they don’t want to work with the toxic ones.

Cons

Have you been to the circus? Have you seen the clown car driving around with a bunch of clowns who have no clue where they’re going or what they’re doing but they’re in control? This is it. Gross incompetence. The CEO is hot head and micromanager making all the decisions at the top, because he has people under him who don’t. He’s probably been around too long and he seems to still run the company like he did when it was a much smaller one, not an international one. A lot of really good people are leaving. The really bad ones are staying. For example, we have a Service exec who is disorganized, doesn’t show up for meetings (no call no show) and when he does is quiet until he finds something he can get upset about and then goes on emotional tangents discouraging everyone. This is tolerated by the CEO and management. When the CEO says we have a no jerk rule, it applies to everyone except him and the ELT.

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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