Pros
ServiceNow has one of the best company cultures I've ever experienced. They seem to really value their employees and work hard to bring a work-life balance to the company. They also seem to truly value equity and diversity and aren't just giving it lip service. They also listen to employee feedback, and in general everyone is respectful and easy to get along with. A great sense of team building and belonging!
Cons
Improvements need to be made from an engineering standpoint. Sometimes I think it is too difficult to have teams on different continents trying to work together on projects. Also, diversity and equity are stressed, and there are areas to improve. Need more female management in engineering and the DT organization in general. Need more diversity in hiring practices instead of managers hiring teams of their ethnic backgrounds. Diversity means just that - people from all ethnicities and all parts of the world, not just where their managers are from.