Amazing company to work at - Product Strategist ServiceNow Employee Review

5.0
6 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- A+ culture. Vast majority of people are kind, approachable, hardworking, smart, ambitious - Great work life balance - Excellent compensation, yearly bonus, benefits, unlimited PTO (actively encouraged and tracked with your manager - not a sham) - One of the few if only tech companies right now with high morale - Exciting growth period, especially as company hits financial targets ahead of schedule - Investment in personal development - Commitment to DE&I, volunteering, generous stipends to donate to non-profits - Flexible WFH policy. No mandates so far to return to office, which is also rare for tech companies these days - MyServiceNow is the best onboarding and employee hub I've ever used. Incredible AI integrations where you can find contacts, information, glossaries, etc. with one search

Cons

- Onboarding contains a lot of content, especially if you're not familiar with ServiceNow's platform operability. However, as mentioned above, the onboarding platform is incredible and helps you stay on track. Your manager also gives you time to get this done - Pace is extremely quick, which can sometimes create gaps in communication and task delegation - ServiceNow has so many products within its platform - focus on learning the basics of the products most relevant to your line of work

Explore other reviews about ServiceNow

5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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