Brand built well but still much to improve - Staff Software Engineer ServiceNow Employee Review

2.0
28 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Bill did well in brand building, average perks, sales oriented

Cons

Engineering excellence is not only below expectation but terrible to certain extent, tech debt, poor documentation and code quality, slow, unreliable, hard to use internal tools, especially lab and code review tool, all lead to low productivity, and not many people really care, even slightest UI improvement request gets nowhere, servicenow is the only workplace I've experienced no one replies to your email even it's their own problem. untransparent and often biased performance review process, only manager have the say, and it depends on relationship you have with supervisor instead of contribution and impact you've made. title inflation - many so called Staff or higher level engineers basically doing nothing practical , the most unprofessional engineer is one I came across in Sn who still got promoted to distinguished engineer... a fair amount of SWE are internal transferred from different role without proper software engineering experience before at all, switching to Postgres won't solve all performance problems, design and code quality matters, one funny code example I encountered is a data structure is iterated four times to parse data from, where it only to be iterated once, expect all kinds of weird silly stuff, anything can happen here.

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5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
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Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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