Pros
-Jewelry discount (though they don't pay you enough to make many purchases worth while). -Opportunity to move up. -Benefits are decent. -Mall employees get great lunch selections, being near a food court.
Cons
-Management is unprofessional and full of plots. It's all about what will make them happy in the long run, and what will make the company the most money. I watched a DISTRICT MANAGER quote a customer a FALSE estimate for a repair, and then promptly leave the store, leaving the sales associates to back track and inform the customer that the price would actually be triple what was originally quoted. -Pay is not commensurate with the job characteristics. Constant struggles with home office, customer care, special orders, and repair shops make it near impossible to do your job effectively. -"Commission" is next to nothing. The structure in which commission is figured is mind boggling, and never pays off. -Environment is debilitating and mentally exhausting. Team morale is non-existent, and the gossip becomes nauseating. -Overall quality of jewelry and inventory is poor, and falls apart quickly. Customers become frustrated after their precious treasures break time and time again. -MANY pieces are unable to be properly sized without inevitably damaging the structure of it. Custom ordering takes months, even though the home office houses thousands of them. -Higher management will threaten stores with "Saturday morning meetings" if they do not crank out appropriate standards. -POS and technological systems are archaic and slow.