It’s not what it used to be - Customer Service Representative SilverRock Employee Review

2.0
2 Aug 2019
Recommend
CEO approval
Business outlook

Pros

The atmosphere is fantastic and they pay well. The training management are great and genuinely care about their job.

Cons

Senior management has completely changed the entire operation from a year ago when I started, it is not the same SilverRock and this caused me to leave. Turnover is very high.

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5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is great

Cons

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4.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work life balance is good.

Cons

Takes a while to get promoted

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SilverRock Response
1mo
Thank you for sharing your experience as a current team member. We’re glad to hear you’ve found a strong work-life balance at SilverRock, as supporting our team members’ well-being is something we truly value across the Family of Brands. We appreciate your feedback around the promotion timeline. Career growth and advancement processes are continually reviewed on an annual basis as part of our ongoing investment in development, training, and leadership support. Thank you for being part of the Family of Brands, and we wish you continued success.
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