Finally an employer who knows how to treat employees - Customer Service Representative SilverRock Employee Review

5.0
7 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Internal promotions Annual raises Caring and supportive management Work from home Work/life balance Career development Fantastic benefits Small work groups with amazing manager to employee communication Appropriate work loads (they don’t burn you out or over work you)

Cons

Pay is probably $1-$2 less per hour than other comparable jobs, however I feel the atmosphere makes up for this.

Explore other reviews about SilverRock

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is great

Cons

None to advise at this time.

4.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work life balance is good.

Cons

Takes a while to get promoted

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SilverRock Response
1mo
Thank you for sharing your experience as a current team member. We’re glad to hear you’ve found a strong work-life balance at SilverRock, as supporting our team members’ well-being is something we truly value across the Family of Brands. We appreciate your feedback around the promotion timeline. Career growth and advancement processes are continually reviewed on an annual basis as part of our ongoing investment in development, training, and leadership support. Thank you for being part of the Family of Brands, and we wish you continued success.
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