Started Strong then fell flat - customer service rep 2 SilverRock Employee Review

1.0
8 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Amazing Co Workers and hit/miss with leadership

Cons

Minimal raises if any at all pay way below the industry not supportive of individuals with disabilities Very hard to advance

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SilverRock Response
2y
Thank you for sharing your experience as a Customer Service Representative! We are so glad to hear your work environment cultivates friendship among co-workers! We work hard to ensure our culture is friendly and uplifting! The SilverRock family reviews our total compensation package on an annual basis to ensure we are keeping up with industry standards. While we may have parted ways, we wish you all the best in your future endeavors!

Explore other reviews about SilverRock

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is great

Cons

None to advise at this time.

4.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work life balance is good.

Cons

Takes a while to get promoted

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SilverRock Response
1mo
Thank you for sharing your experience as a current team member. We’re glad to hear you’ve found a strong work-life balance at SilverRock, as supporting our team members’ well-being is something we truly value across the Family of Brands. We appreciate your feedback around the promotion timeline. Career growth and advancement processes are continually reviewed on an annual basis as part of our ongoing investment in development, training, and leadership support. Thank you for being part of the Family of Brands, and we wish you continued success.
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