Pros
-Good opportunity to learn, which is great to improve your resume
Cons
-You are nothing but a number to them -They don't care about their employees; they only care about metrics -Their metrics are unrealistic, unless you work through lunch, take minimal bathroom breaks, and don't take a breather after each ticket. -If you don't hit your metrics, you'll get a warning. If you don't improve enough for them, you'll get fired. -They will ask for your thoughts and opinions, making you think you have a voice, but they won't make any changes. -Middle management doesn't actually manage you. Upper management controls everything and micromanages everything. Middle management is essentially a puppet controlled by upper management. -You can tell middle management your concern, but they don't have the power to help you; they have to wait to speak with upper management. So they can't make things better even if they wanted to -They allow certain people the benefit of WFH, but not everyone, even if their work can be done remotely. -Sexist. If you are a woman, I don't recommend working here, especially if you plan to have a family in the future. They will give better benefits to new dad's vs a woman who was actually the one going through labor. -You are overworked to the max. -They claim they have work-life balance, but unless you burn yourself out, expect to be fired -They don't keep their word. We've had to fight for someone to get promoted because he was promised to be made into a level 2 tech, but they just kept pushing it aside. -Understaffed, and they don't seem to care that techs are overworked because of it. -High turnover rate... either because they fire people who don't hit their numbers, or because people are over being exhausted and underappreciated, and realize they deserve so much better, so that they quit.