Pros
It was flexible - it isn't now, due to recent scheduling changes that make this job untenable especially for busy moms or people with another job...which is a huge chunk of who they originally hired and marketed the flexible role to. Hours became more and more unpredictable over the years too, which is bad news if you need the paycheck. It's work from home...that's about it.
Cons
I have left my share of reviews over the time I spent here. Each year was worse and worse. I burned out, lost all trust in management and my ability to ever grow, and felt pretty miserable (even as a high performer, I imagine it was worse for others who struggled to hit wild quotas). Finally quit and within months, had a new job and less therapy sessions scheduled since I finally felt valued and had a steady paycheck. The micromanagement, disorganization, and absolute separation and alienation of stylists from each other so that they can never chat, commiserate over inventory and tech issues, or organize, is absolutely real. There is also a lack of diversity made worse by the fact we hardly get a chance to talk with anyone else even though there are thousands of stylists. Upper management and other tenured roles have no idea what is going on in the world of thousands of stylists who are "the heartbeat of the company". Read all the long, detailed reviews - they are the real deal and there are tons of them here spanning several years now. Also, most stylists are part time meaning no benefits or PTO. Thirty unpaid hours of time off a year. It's no good.