Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Sun Life

      Engaged employer

      Sun Life reviews

      Stats and performance over quality and wellness of employees - Case Resolution Manager At Call Center Sun Life Employee Review

      2.0
      1 Sept 2017
      Case resolution manager at call center
      Recommend
      CEO approval
      Business outlook

      Pros

      Possible career opportunity Good benefits Good salary Easy to get raises Full time job

      Cons

      Exhausting to another level Focused on performance even if the staff is overworked Praise that they want to offer good service but they care more about reaching the stats than anything else (average call time, adherence to the schedule, product sells rate etc) Anti union memtality Old school mentality Breaks are not enjoyable since you are stressed about logging in and out on time Higher management not aware of staff condition on site or doesnt care

      Explore other reviews about Sun Life

      5.0
      28 Oct 2025
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Work Life Balance, Salary, Benefits

      Cons

      Communication channels are ineffective at times.

      2.0
      25 Jun 2026
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Sun Life jobs | Sun Life salaries | Sun Life benefits | Sun Life interviews | Sun Life conversations
      Sun Life reviewsSun Life Case Resolution Manager At Call Center reviewsSun Life review