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      Sun Life

      Engaged employer

      Sun Life reviews

      A good place to work over all - Customer Services Representative Sun Life Employee Review

      4.0
      19 Mar 2014
      Customer services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Large company with lots of room to grow or move sideways to other departments. Compensation package is fair, with extra pay if you surpass your metrics.

      Cons

      Too many changes in the Group Benefits call center leave you feeling tired out. Yes, for any job you need to accept change here and there, but at this call center...they are far to common. High turn-over.

      Explore other reviews about Sun Life

      5.0
      28 Oct 2025
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Work Life Balance, Salary, Benefits

      Cons

      Communication channels are ineffective at times.

      2.0
      25 Jun 2026
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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