Pros
Salary is great. but Negotiate well. Great insurance coverage (but not useful* see Cons) Remote work is great. Basic material provided (computer, cheap headset, cheap monitor).
Cons
I will only talk about the invalidity department (it's really nice working for Sun Life in the other departments). Terrible work environment. Overload of work, impossible to meet the target or offer good service (you will have too many cases). Everyone on my team was doing unpaid overtime to meet the unrealistic goals (because of the threats of course). Stress environment+++ Managers use dictatorship or threats (let me know how much you like it!). The irony of working in the invalidity dept. : if you ever get an Invalidity leave you will get NO HELP from your insurance coverage with Sun Life. (3 of my colleagues went on Invalidity and hated the company after - they received no help and Sun Life did everything to not pay them). You have better service and better benefits if you are a customer rather than an employee. Be careful of equality. I was offered less than my colleagues. After asking around, we discovered that only ''white folks'' on this team had a higher salary... Questions were raised...no clear answer found yet.