Denied Clients with Recourse - Therapist Talkspace Employee Review

I received in worked with two clients who were very challenging. I believe neither client was well suited for online therapy. One was tangential I believe had a thought disorder. I asked for help from the TalkSpace staff. When she left, she gave me an unfavorable review. A second time I got a client who was quite narcissistic. Again I reached out for assistance and finally, he left my counsel after a couple of months. He too gave me a poor review. I was talked to by a lovely therapist who had no details of what had happened. Even though I had been successful with many other clients, after his counsel, TalkSpace informed me I would not receive any more clients. I felt disheartened. I have been a therapist for over 20 years and taught therapy to graduate students. There was no recourse. I stopped doing online therapy for a year. After I retired, I began working on another platform, and I feel things are going well.