Pros
Work from home, flexible hours, bonuses, positive team leads, and fun coworkers. Clients are good when they're good.
Cons
Toxic management, rude clients, unrealistic standards, shady business practices, and unclear workflow processes. Clients are oversold on what Tawkify can do for them and the Matchmakers and Customer Success bear the brunt of trying to create matches out of thin air. We were all 1099 contractors until Feb 2023 and abruptly shifted into W-2 Employees in a disjointed and unprofessional manner that felt like a last minute choice from higher ups to avoid lawsuits or something else we won't know. Those who signed employment contracts in January 2023 were told once Employment began in February that the work done as a contractor would be paid out under the employment pay scale. I feel this was highly illegal and can not understand how Tawkify got away with that. It's been evident that this was an expensive business move and package prices were raised and now Staff and Clients are suffering as a result. Top performers were demotivated and pushed out. Long standing matchmakers and support team members abruptly let go with no warning yet citing, "low performance"
