Tawkify Reviews

3.5

60% would recommend to a friend

(216 total reviews)

Kenneth Shaw

63% approve of CEO

59% positive business outlook

Tawkify has an employee rating of 3.5 out of 5 stars, based on 216 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tawkify employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

216 reviews
2.0
18 Nov 2015
Recommend
CEO approval
Business outlook

Pros

If you choose to work at Tawkify, the best thing you can do is develop relationships with your interesting clients. You will likely be exposed to some incredible connections. It opens some lucrative doors for future opportunities. I have created wonderful relationships, both personal and professional, thanks to the amazing clients I worked with at Tawkify. Matchmaker could be an excellent position for someone as an additional source of income, or someone who is looking for a building block. You can flex your interpersonal talents, and contribute creatively in an event planning capacity. They also don't care when you get your job done, just so long as it gets done. Great for night owls, part-timers, etc.

Cons

Pay is strictly commission based, and fairly feeble. There are bonus incentives, but I'm not certain anyone is earning them. It ties into your client load, which is restricted until your clients have completed their package. This creates a culture for matchmakers to exclusively SATISFY A QUOTA instead of working to find appropriately screened, solid matches for people. Also, if someone cancels their date or has to reschedule, things completely outside your control, you will not get paid until that person goes out. Your pay can be directly affected by things you have zero control over. The turnover rate is quite high because of these factors, and you will notice they are constantly hiring for new matchmakers. At the end of the day-- matchmaker is a sales job. Churn out matches, make more money. It's not outside the realm of possibility for quality to be sacrificed in order to increase a paycheck. It's an ethical conundrum.

2.0
5 Jun 2015

Fun with no prospectS

Recommend
CEO approval
Business outlook

Pros

Great people to work with. Fun, progressive and interesting.

Cons

All based on sales and numbers. There's a disconnect between what the service actually is and the clients expect. A lot to juggle. Pay is not good, there's a monthly pay increase that is extremely difficult to meet.

2.0
14 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Work from home, flexible hours, bonuses, positive team leads, and fun coworkers. Clients are good when they're good.

Cons

Toxic management, rude clients, unrealistic standards, shady business practices, and unclear workflow processes. Clients are oversold on what Tawkify can do for them and the Matchmakers and Customer Success bear the brunt of trying to create matches out of thin air. We were all 1099 contractors until Feb 2023 and abruptly shifted into W-2 Employees in a disjointed and unprofessional manner that felt like a last minute choice from higher ups to avoid lawsuits or something else we won't know. Those who signed employment contracts in January 2023 were told once Employment began in February that the work done as a contractor would be paid out under the employment pay scale. I feel this was highly illegal and can not understand how Tawkify got away with that. It's been evident that this was an expensive business move and package prices were raised and now Staff and Clients are suffering as a result. Top performers were demotivated and pushed out. Long standing matchmakers and support team members abruptly let go with no warning yet citing, "low performance"

Viewing 1 - 3 of 216 Reviews

Glassdoor has 268 Tawkify reviews submitted anonymously by Tawkify employees. Read employee reviews and ratings on Glassdoor to decide if Tawkify is right for you.