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      TaxAct

      Engaged employer

      TaxAct reviews

      Horrible management - Product Support Technician TaxAct Employee Review

      1.0
      31 Oct 2015
      Product support technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of overtime hours Good entry tech job

      Cons

      The management treat you like children. Very condescending and strict. Can take non-stop calls, but get scolded if you want to take a bathroom break. Software changes frequently, but the reps are not told anything about the changes.

      Explore other reviews about TaxAct

      5.0
      6 May 2025
      Pro support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Professional Competitive Salary Benefits (401k)

      Cons

      Training length should be longer

      avatar
      TaxAct Response
      1y
      Thank you for your positive feedback. We're glad to hear you valued the professional environment, competitive compensation, and benefits. We appreciate your input on training and will continue to evaluate ways to enhance the employee experience.
      4.0
      11 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Swift interview and onboarding process - Supportive employees and team culture - 401k match up to 4% - Health, Dental, Eye, Short Term Disability, Long Term Disability, HSA, and Life Insurance - A lot of other benefits to take advantage of like DoorPass from DoorDash and retail discounts. - Employee rewards system to receive points - Plenty of remote positions - Flexible schedule - Can work overtime - Company-approved reimbursed expenditures - Encourages continued learning and offers free resources - Mentorship program available

      Cons

      - Tax season can be draining - Pay could definitely be better, but you can still make a decent living

      avatar
      TaxAct Response
      2mo
      We appreciate you taking the time to leave a review. It’s great to hear that the supportive culture, benefits, and learning opportunities have made a positive impression during your time at TaxAct.
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