Pros
Some very talented, hardworking colleagues who genuinely cared about customers and each other. Remote work flexibility (if applicable).
Cons
Massive layoffs throughout the whole year, most recently in September - wiped out about 40% of operations, including most of the support team. Product quality is extremely poor — frequent (daily) issues and customer complaints have piled up into the thousands. Ticket resolutions take weeks, if not months. Leadership focuses on appearances (awards, partnerships, new product announcements) instead of addressing real operational problems. Pay and benefits are well below industry average. Little to no HR support or transparency during layoffs, or any time for that matter. Morale is at an all-time low, and turnover is extremely high.