Pro, but mainly Cons. - Anonymous employee Tend Employee Review

1.0
28 Jul 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The main pro from a company standpoint, is the rate of pay. If you are lucky and have a good manager, who was able to put together a decent team, it can be a positive to work with some people.

Cons

If you are looking for a work life balance, you don't get it here. Unless you get yourself a second phone, or turn off yours when you aren't in the office. With the studio being open from 6:30am to 8:30pm, even if you aren't scheduled to do a double, you will more likely than not be bothered outside your scheduled shift regularly. I was also told by my superior after I was given more responsibility, that I would be expected to do overtime weekly and put in more than my Full Time 40hrs a week, but that I would not be compensated additionally for that time. A large majority of the executive team does not reside in any of the markets the teams are established in. They are regularly being transported via train and plane between their home state and the studio markets that are operated out of. Additionally, for a company that boasts and 'prides' itself on diversity, there is a visible lack of diversity within the executive and hub teams. They like to use the diverse studio teams as the face of their diversity, but the people calling all the shots are not the same. There is clear favoritism, and unless you just do exactly what you're told and don't complain or speak up for yourself or those around you, it is very unlikely that there will be any opportunity for advancement. If you do voice concerns, through a manager or the anonymous platform, you are labeled as 'difficult to work with'. Feedback for upper management did not ever feel welcomed, it felt more like you were putting a target on your back.

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Tend Response
10mo
Thanks for taking the time to share your experience with us. While it’s always tough to read feedback like this, we genuinely appreciate the honesty - it's the only way we can improve. We’re glad to know you've been happy with your compensation and working alongside a good team. We know how much leadership and team dynamics matter, and we’re grateful to those managers across Tend who are creating supportive, high-performing environments. That said, we also want to acknowledge the concerns you’ve raised, particularly around work-life balance, expectations around overtime, opportunities for advancement, and the experience of giving upward feedback. As we continue to grow and evolve, we’re actively working on: - Clarifying expectations around hours and availability - including ensuring that overtime is fair, transparent, and never exploitive. - Strengthening feedback loops so team members feel safe, heard, and empowered to speak up without fear of retaliation. - Advancing equity and representation at all levels of the company, including at the executive and Hub team level. While we’re proud of the diversity across our studios, we know that’s only part of the picture - and there’s more work to do. We know that experiences like yours can’t be fixed with words alone but we’re committed to meaningful action so if you'd like to discuss your concerns further, please feel free to email us at people@hellotend.com. Thank you again for your candor and for being part of the Tend journey. Warmly, Miriam

Explore other reviews about Tend

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun environment!! I love my team and patient base. Great marketing and support system.

Cons

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

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Tend Response
1w
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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