They have the tools but no idea how to use them. - Team Leader Tesco Employee Review

Although they claim to have plenty of opportunity to progress within the company, your face has to fit rather than any semblance of meritocracy. Often if your direct report doesn't know the answer to something, they won't escalate it, they'll just tell you they don't know and that is that. Often staff are promoted to higher jobs if they are bad workers just so their original manager can offload them.