Best job I've ever had - Strategic Partnerships Thumbtack Employee Review

In my experience using Thumbtack.com, I have mixed feelings about their Trust & Safety team. On the positive side, I do think they try to keep the platform safe. When issues are reported, there is a system in place to review complaints, which makes me feel like the company at least cares about protecting users. Another pro is that they have clear rules and policies, so you know there are guidelines that both customers and professionals are supposed to follow. I also like that there is a way to report suspicious activity, because it shows the platform is aware that problems can happen and gives users a way to speak up.

However, I also noticed some downsides. One con is that decisions made by the Trust & Safety team can feel final, and it is not always clear why a certain action was taken. This can be frustrating when you feel like you did not get a full explanation. Another issue is that getting help from support can sometimes take longer than expected, which makes problems harder to resolve. Lastly, I feel that not every complaint leads to a fair outcome, and sometimes it seems like the decision favors the company instead of the user.

- healthy company that's doing well - opportunity to do exciting work - coworkers are amazing and fun to work with on a personal level

- leadership has no respect for work/life balance - leadership lacks empathy and are too intimidating - blame culture when things go wrong even though we are forced to run things quickly and fail fast because it's a "safe space" when it's actually not - typical "AI is the future and we need to use it at a high capacity" while it's not addressed the impact of AI on our society and burnout - a lot of good people have left over the last year due to leadership - morale has been low