Lack of leadership and direction - Anonymous employee TouchTunes Employee Review

2.0
13 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most positions allow for a good work life balance.

Cons

Lack of strong leadership and direction can make it difficult to grow internally.

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TouchTunes Response
8y
Thank you for your feedback. I am glad you liked the work life balance you were able to have with us. We believe that is super important as it makes for a happier team, who is more effective over the long term. I agree it is vital that leadership provide a clear direction for the business. Last year, we defined a new company Vision and Mission and communicated that out to all employees in an All Hands meeting. In addition, in February of this year, I walked the entire organization through our 2018 Priorities & Plan, so everyone had complete visibility on what we were trying to achieve this year.

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5.0
29 Jan 2026
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CEO approval
Business outlook

Pros

Really great people managers here. Interesting work and a cool product!

Cons

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1.0
16 Oct 2025
Recommend
CEO approval
Business outlook

Pros

- hybrid environment - comunter benefit

Cons

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

5
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