Opportunity for growth, strict and micromanage-y - Customer Care Specialist Trading 212 Employee Review

Many areas to gain knowledge

Diplomacy, no actual management at the company

From the outside, the company looks exciting. It sells a strong fintech vision and gives the impression there will be real opportunity, pace and progression.

The reality felt very different. The first point is the sheer level of micromanagement. Absolutely EVERYTHING has to go through the owner in Bulgaria. The CEO likes to paint the picture that he is in charge but in reality he is petrified of the owner more than anyone, and will instantly fold when challenged. Job security is very poor, with people joining and leaving very quickly with absolutely no explanation given, just come in one day and people are gone. It created a constant feeling of uncertainty, especially during probation, where next to nobody passes. Expectations were also unclear. I was given work that felt almost impossible to deliver properly, without enough clarity on what success actually looked like. At times, even senior people did not seem fully aligned on what they wanted, which made it difficult to know how to perform well. The hiring process gives the impression of a fast-moving, exciting fintech environment. In practice, the culture felt cold and uncomfortable. The office was very quiet, and there was a noticeable sense that people were keeping their heads down because they were worried they could be next. I would be very cautious about leaving a stable role to join this company unless you are comfortable taking a real risk. The gap between what is promised during recruitment and what is actually experienced is significant.