Best job I ever had. - Anonymous employee Twilio Employee Review

5.0
28 Mar 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I loved working at Twilio. The culture is fantastic, the company seems to try its darndest to uphold their 9 values (and a new set of Leadership values!) and they really try to take care of their employees. Every Monday, Jeff Lawson (CEO) holds an all-hands meeting where he discusses things that the company is doing well and could be doing better. He is always excited, and he sticks around to watch other people present to the company. There is a fantastic onboarding process, including making all new-hires stand in front of the company and play The Name Game, where you basically here the 250+ SF employees learn your name by shouting it at you. It's pretty thrilling, and makes you feel welcome. As the title of my review suggests, this was the best job I've ever had. Twilio is constantly, constantly shipping - so there's always something exciting going on. Every employee has to build an app, even if you have no prior experience coding. Once you get that app built (people will help you) you get a Twilio track jacket and some other great stuff. It's so empowering. The benefits are great - I was on a distributed team so I had the opportunity to work from home if I wanted to -- I always wanted to come into the office. I had a couple of great managers, and the best team I could have asked for in the role. Anecdotally, I was laid off from Twilio. And despite the fact that I can no longer say "I work at Twilio!" which I used to proclaim with pride... I now get to say, "I worked at Twilio!" which still feels good. And of course all of my clothes (and shoes!) are Twilio branded, so I can still pretend if I want. PS: Do you have a Twilio shirt? They're so soft.

Cons

The growing pains of a burgeoning successful startup apply. As Twilio prepares for an IPO, they have to look more attractive to investors and are making the changes to accommodate the growth. Lots of new people, lots of new processes, and this might not be for some people. When you hold yourself and your employees to such a high bar, there is a good chance that some fingers are going to slip from that bar. This is bad especially when those are managerial finge... alright, I'm skipping the bar analogy. It's so important that these values are regularly revisited at all levels.

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Twilio Response
11y
Thank you so much for leaving this review! Just so you know, we shared this with Jeff, who said this is one of the best GD reviews he's ever seen. Also, you'll be happy to know that in this time of growth we have made it a top priority to maintain our culture, values ("9 Things") and leadership principles, infusing them into everything from how we assess candidates in the interview process to performance reviews.

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