Pros
Amazing benefits, benefits starting on day 1 of orientation On-Site Dr Clinic, Gym, Food Courts, Company Stores New employee orientation and the first few months of training are FANTASTIC. Trainers are so kind and helpful, they make it seem like a great culture (until you get on the call center floor) They pay for all of your personal lines tests and licensing. They're yours to keep after you leave the company. 10k in tuition/certification/licensing assistance. Get an addition degree or cert and GET OUT
Cons
Absurd Sales Expectations Very strict on phone time adherence Very limited time for bathroom or stretch breaks (7 minutes per day is the limit until they require you to key a break as unpaid time) After auto training, 0 time between calls, back to back all day Managers have extreme micromanagement AI phone transcripts and conversation detection- they now pinpoint every single call you didnt try to push products on members who already said "no." We are basically supposed to be robots, they should just have AI take over the entire call if they want to knit-pick every conversation. Tried changing departments for a full year, 80+ internal applications. Only a single phone screening was given (all jobs I qualified for). They say that you can promote internally after a year but its a lie- youre basically locked into your own department with the only option being IP 3 to 2 to 1. This job literally made me take 6 months off after quitting to recover somewhat mentally. Stress put me in therapy for the first time in my life.