2.0
27 Dec 2012
Current employee, more than 3 years
Phoenix, AZ
Recommend
CEO approval
Business outlook
Pros
Great benefits, good pay, meaningful work
Cons
The employees which are in direct contact with customers/members bear an immense amount of pressure, stress, and anxiety. They are micromanaged and then rated/judged by self-interested front-line managers who will ultimately determine the outcome of the representative's career. In short, those who are politically savvy will survive. Those who aren't, won't.