Pros
-8% Retirement match -Can't really think of anything else to be perfectly honest
Cons
-No opportunity to advance beyond call center role, no matter how great you are at your job. -No support or opportunity for developing as a professional. -Mediocre, at best, compensation. -Every 2 weeks there is some new earth-shattering, impossible change you are expected to be stressed out of your mind about. And then it goes away to make way for the new sky-is-falling change. -No thinking, reasoning or common sense -Unrealistic expectations. For at least the last few to several months I worked there no one got promoted, because no one could understand the new "beyond the numbers" standard, let alone meet them. -Barely a scant of recognition if you perform well; but, oh man, if you fail in just one aspect of your job they will hammer you, and probably put you on a plan for 3 months with no monthly bonus. I've known quite a few people who would be top 5% in all catagories performers for the month who were still essentially treated like dirt. One even had their picture taken to go on some kind of brochure promoting the company. Even now they are trying to fire them, even though they are an amazing performer and make the company lots of money. Just beyond comprehension. It really doesn't matter how long you work there or how well you do, they will gladly fire you if given the chance. -Very cult-like. They always talk about how scary it is "out there in the real world" and how lucky you are to work at USAA. -To compensate for "not doing layoffs", they just come up with some other reason to get rid of people