Great company if you're not on the phones - Financial Foundations Specialist USAA Employee Review

3.0
25 Jun 2013
Recommend
CEO approval
Business outlook

Pros

Great benefits, bonus, great people to work with.

Cons

although not commission, they expect you to "sell/deepen their relationship" other products that are offered, micromanaging, short lunch and break on 10 hour schedule, if your call flow is not the "USAA WAY", but you're still extremely helpful with the members, they'll still tell you your call wasn't good enough, difficult advancement.

Explore other reviews about USAA

5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good pay. People who care and want to see everyone succeed. Great benefits

Cons

Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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