This company is going downhill fast. - Associate Claims Adjuster USAA Employee Review

2.0
1 Aug 2021
Recommend
CEO approval
Business outlook

Pros

-Gym Access (not work from home) -Education assistance up to $10K/yr -Biweekly Paycheck -Youre working in the air conditioning.

Cons

- Call Center Hell - Back to Back Calls - Extreme Micromanagement - Unattainable standards - You end up having to work overtime just to keep from drowning - Toxic Positivity But No Real Resolutions - Constant Pay/Benefit/Bonus Cuts while executives get massive bonuses and the company brags about record financial success - PTO is given but not enough days are made available for you to actually take PTO so you end up having to take unplanned PTO and are written up for it - Pay is not competitive among claims - Schedules do not allow for work life balance - Major Burn Out - Glorified Call Center Representative - Massive IT Issues - No help from management, leadership or executives

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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