Pros
The pay was acceptable, but that's it.
Cons
This job is by far one of the worst I have ever worked. Do not let them fool you, every single role is a call center phone jockey role! You will be tied to a computer with a headset. Everything you do, everything you say, everything you type is recorded and heavily scrutinized. Every phone call is graded on a giant rubric of "how good are you at being a robot emulating empathy?" They do not want genuine human interactions. You will get tons of calls and work that is not your own, and then be told to work OT to work your own stuff and thank them for it. You will get a different answer from every manager on every scenario, and your work will repeatedly get rejected despite getting answers beforehand. Every day is more broken promises from leadership, another list of things you did "wrong", and constantly moving targets so you cannot succeed. It's a revolving door at USAA, and lately there are far more going out than in.