Leaders keep starting fires - Analyst USAA Employee Review

1.0
17 May 2023
Recommend
CEO approval
Business outlook

Pros

Great coworkers, opportunities to develop, and mission.

Cons

Autocratic attitude of SLT is destroying morale. Remote jobs are suddenly dead-end and anyone within 60 miles of an office must RTO. New CHRO had a breakdown due to her workaholism at UPS has brought bimonthly layoffs, cronyism, and constant doublespeak on board. Atmosphere of fear means leaders won't sponsor projects even with fantastic ROI. Keeps getting harder to get things done with fear, turnover, and disconnected leaders. SLT takes no responsibility or ownership for historic mismanagement. Claims of building a future-proof culture are hard to swallow when the culture team is laid off en masse and employee feedback is ignored. No end in sight to the blows to morale and no leaders stepping up to reassure employees of anything

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
See reviews by: Helpful|Rating|Date|All