Pros
None, healthcare is changing. Pay is not worth it.
Cons
Computer issues daily send a repair ticket and get “into trouble” because you used the wrong aux to report the computer issues. This year over 15 tickets for major issues, such as computer screen flashing, soft phone or system crashes. If clients knew the out dated garbage we have to use they would give us some “at cost” money back to fit it. Now we are all sales, not service. I try to help a client by making them aware there is over an hour hold to get another department to help them, they no longer have an assigned rep to help them. December is now 40 hours and 30 min lunches that are no longer bringing in food ad no time to eat and run to the bathroom in 30 mins. If you are helping a client and it goes over your lunch you better document it, because it 5 months they will ask you why you went to lunch late and messed up your aux time. Limited career growth I know been here over 7 years and they treat senior staff like garbage. Promoting college grads to managers that have no “real work skills”. It is a joke! This year changed my role to sales and that is NOT an area I was ever interested in. Moving senior crew out, by testing them out if they don’t get their 66 license. No focus on clients services, it is on client sales. Managers have lied and no one gets a raise unless it is a new role, which you have to beg your manager for. Please don’t waste your time and energy, the boat is sinking.