Pros
None at all, they didn’t think any of this through when they decided to go remote.
Cons
TL/TMs are not on the same page, they lie, never respond to you in a timely manner. You’ll be moved around about 3 times before your in a actual queue. They use you to help out other queues then will be last minute and move you somewhere else. No OT unless they so. They have smart mouths, catch attitudes with you when your expressing your concerns. It’s know use going to any of them about anything because they all respond the same way, script reading. These people sit behind their laptops in meetings or calendar events all day. The reliability with max should not exist. Every day through out the shift there are system issues, crashes, slow sites, like you get through a whole shift without having any issues.
