Started off great but slowly dwindled down the longer I've stayed. - Customer Service Representative Warrantech Employee Review

The processes that take place regarding how to do your job properly are ever changing with a lack of communication. Upper management constantly breathing down your neck or making open threats about punishment for not following certain processes that seem to change more than once a week yet still are not clear on what's to be expected. Lack of communication within different departments causing customer service reps more stress due to the types of calls that are received.