My 9 months in Purgatory - Marketing Entry Level Wayfair Employee Review

1.0
8 Aug 2010
Recommend
CEO approval
Business outlook

Pros

- The benefits package is decent. - Freedom from accountability. I once spent the entire work day strolling down memory lane via Youtube, watching clips of old Punky Brewster and Small Wonder episodes trying forget that all my post graduate dreams of success were instantly vaporized upon accepting a marketing position at CSN Stores. I was never spoken to about my eight hour mental vacation; a small victory. -Free Internet access. In retribution for my insulting salary I often spent hours googling important things like my name, the names of old high school crushes, and fantasy real estate. Nobody ever cared enough to question my routine lack of productivity. -Panoramic Views of Boston's Back Bay. The view from my desk offered an occasional chance to daydream about a better job. I used to envy the window washers risking their lives on neighboring buildings. Sometimes I would gaze at the adjacent Hancock Tower and imagine myself working for a company that offered an experience for me to learn, be challenged and grow, all while paying me more than $29k a year. -Safety. The windows in the Prudential do not open, therefore making it impossible to just end it all, as I would often get the urge to do on multiple occasions throughout my typical work day at CSN stores. -Opportunity. I was able to use my work computer to search Craig's List for other job opportunities. Thanks to the neglectful management at CSN Stores nobody seemed to notice me giggling with delight as I conversed with multiple recruiters through my personal email account. I was able to search for a job, set up interviews (which I would go to on my lunch hour), and accept an offer without ever leaving the comfort of my pod*. *CSN speak for large tables that you share with co-workers in place of a desk. In comparison, a cubical looks like paradise.

Cons

- Once a happy person, this job made me disgruntled and bitter. Working at CSN Stores causes nothing but anger and anxiety. When I was an employee of this company I used to spend my Sunday evenings praying for a massive power outage, snow storm, hurricane, tornado, etc. to occur so that I would not have to return to work on Monday. I would cry myself to sleep knowing that in the morning I would have to rip myself out of bed only to ride the subway for 45 minutes (the low salary does not afford an employee to live anywhere near the Prudential Center, unless your parents are financially assisting you). I spent my days at CSN Stores with my eyes glazed over wondering how my degree from Syracuse University could have let me down. -Free snacks. Many employees thought that they had hit the jackpot upon entering the kitchen to see a scene reminiscent of the candy and snack aisle at their neighborhood Cumberland Farms. Fools. Food is the currency at CSN Stores. I would much rather be paid with American dollars than with Starbursts and Cheetos. Also, the amount of snacks only encourages stress and depression eating. I gained ten pounds trying to drown my work related misery in Skittles and Cheez-its. -Upper management. Remember the people from high school who would desperately try to be apart of the popular crew but could never succeed? Well, it's payback time, these are the fine individuals that you will be answering to should you find yourself in an entry level position at CSN Stores. -The lack of concern for employees. One winter day I watched as buckets of snow fell upon the city. As the day grew late a "Snow Emergency" was issued for all of eastern Massachusetts. The mayor and the governor had publicly advised all area businesses to release their employees early so that they could make it home safely. Government offices were closed, schools were closed, many forms of public transportation were not in service. CSN Stores refused to let any of their employees leave even 30 minutes early. I saw co-workers beg to be released so that they could return to their homes just to move their cars from spaces that had recently been declared tow zones to allow for plowing. Unless you wanted to use a vacation day, everyone had to stay; the holiday season was in full swing and CSN did not want to risk losing any business. It took me three hours to get to my boyfriend's condo in South Boston (had I gone to my own apartment it would have taken all night) . Thanks CSN. -Compensation. After doing the math, I calculated that it would take almost nine years of paychecks from CSN to pay for my college education. Knowing what CSN pays their employees, I am genuinely surprised that you don't see any CSN employees digging for lunch in the garbage cans of the Prudential Center Food Court. Unless you are receiving financial help from your parents, sugar daddy, bookie, or illegal drug sales, you will not be able to survive in Boston on your CSN salary.

Explore other reviews about Wayfair

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Smart colleagues tackling interesting, business relevant problems.

Cons

Long-term projects sometimes significantly modified in response to short-term business needs.

5.0
12 May 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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