Pros
The managers always made my day. I enjoyed running around and once i gsve my gm a set schedule to work with, he actually worked around my personal life as a single mom. He always was helpful and even though he was the general manager, he would actually work rather than just monitor us. He would get on the cooking line and help us, he would scrub the floor when one of us had to leave it to take care of a customer, he made sure he interacted with customers too. He's such a wonderful man, and i miss him as my boss!
Cons
Sometimes customers are very rude and demanding, but what can you do other than smile and tell them "My Pleasure". Sometimes you will work 12 hour shifts, and some days there will be ao many customers and if its understaffed, you wont get a break.