Forward facing, embracing change but sticking to key core values - Internal Operations WillowTree Employee Review

5.0
12 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Having been here almost 6 years I have seen a lot of change and some constants. One of the most important constants I see are Leadership's willingness to listen and respond to individuals. A company at 100 is not the same company at 1000 in many ways, and we may not always like the answer we get when we make comments or ask questions, but we are always heard and responded to. Sometimes that feedback does inspire real change (DEI initiatives, unlimited PTO, office perks, work flexibility etc.). I think the core values that were initially established are still a strong basis for us to hold ourselves and each other accountable as well. To me the fact that those come from the team itself vs. top down, and that WillowTree is willing to continually review and evaluate them as well as call each other out if we (or leadership) aren't following them are one of the best things about working here. The team here is really focused on what is coming from a technology standpoint, embracing new tools and figuring out the best way to work with them. It's an exciting thing to be a part of and it's fun to see initiatives where teams are encouraged to explore new tools around AI and see that knowledge shared openly and in fun ways. Change can be tough, but the restructuring that was announced really makes sense to me. It feels like it fits more with the reality we face post-covid and is forward facing, reflective, and supportive of how teams are organized and structured now. I'm WFN (work from near which means office based) in Charlottesville and the office is a great place to work. There's a Cafe that offers fantastic food at good prices, outdoor spaces to work, wellness rooms, gym, showers, walking trails, even a river nearby. It's genuinely a nice place to be and the people are really friendly and helpful. Just last week, out of nowhere, the Cafe made rainbow iced cupcakes kicking off Pride month, and it's really small thoughtful touches like that which make it awesome to be here.

Cons

The layoffs were tough, it felt jarring for a lot of us, understandably so. I appreciated all hands where leadership gave more insight into the why behind the steps that were taken and what the restructuring would look like. I think that ideally parts of that could have been shared a little sooner, but I appreciate that there are other factors at play and that TD and Steering have said they're gathering feedback and learning from this experience.

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WillowTree Response
2y
Thx for the kind note -- the layoffs were exceedingly difficult for all of us, especially those impacted, but am heartened by the way in which the company has moved forward. - TD

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5.0
29 May 2025
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Pros

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Cons

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3.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of really nice, and smart people who are very collaborative and excited to share their knowledge. This is not a prestigious place to work, so I was a bit surprised by just how smart and competent people are at WillowTree or TELUS Digital, whatever our name is. The offices are great and the office culture is ridiculously good. Huge shoutout to the employees (it's def not upper management) who go out of their way to make the office culture great. Depending on what project you're on, it can be a pretty chill place to work. If you're early in your career and need experience, the variety of projects makes this a genuinely good opportunity.

Cons

The biggest con is the compensation. It's so terrible, and far below the industry standard that I don't really see how anyone could stay here long term. They don't give raises, no one is getting promotions. There's also quite a lot of restructuring going on, and very poor communication about it. Which is par for the course in the tech industry at this point, but worth noting. It feels relatively stable for now, but I really have trouble seeing how their tech services division is going to survive as AI decreases the cost to build software. Plus, tech services as part of TELUS Digital doesn't really make any sense long term. It's a contact center business with a bunch of people that randomly make expensive mobile apps? It seems to be making enough money for now to keep going, but I feel like that could change any moment.

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