Pros
Benefits met some awesome people
Cons
Wise's approach to training lacks sufficient support before transitioning to solo live calls, coupled with challenging tool usability. The undisclosed probationary period and the potential extension, leading to termination, were surprising omissions during the interview. Constant procedural changes create a steep learning curve, amplifying the struggle for consistency. The pursuit of improvement at Wise seems to come at the expense of agent well-being. Despite advocating inclusivity and employee accommodation, there's a contradictory increase in pressure through tedious and micromanaging performance statistics, contributing to burnout and mental health strain. The implementation of a shift bidding system appears flawed, resulting in erratic schedules that doesn’t align with agents' preferences. Recent sweeping changes, notably increased phone time for Customer Service agents and the mandatory two full weekends per month, add further strain. Addressing these concerns and then some would be beneficial for the company but the only thing CS gets is a “Thank you for all you do” and pointless a** meetings
