Pros and Cons of Xfinity. - Sales Professional Xfinity Employee Review

4.0
22 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great benefits out the gate, nice stable pay for 3 months, and an extensive benefits package too (free stuff, dirt cheap internet/cable, and great phone plan prices, stock purchase plan, free therapy, free apps like better health, the list is really comprehensive.) Great management team and a pretty easy start into sales for someone’s first time. They promote internally and there’s plenty of opportunity for sales.

Cons

Micromanaging is insane in this job. You’re required to be pretty pushy and you hear about it from the customers ten fold. The franchised Xfinity locations that surround every store cause you to deal with initial problems that are caused by shady and terribly trained people. Which also, I think the training in this job (corporate Xfinity) initially, or during the job wasn’t very good at all. Their customer service rating system sucked and they cared about it way too much.

Explore other reviews about Xfinity

2.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Liked most of the people I worked with on a local level. Job comes with benefits and vacation time Able to advance career Technicians rarely need to worry about layoffs

Cons

Pay is lower than competitors. About $5 less an hour than WOW. Healthcare options are substandard and don't offer great coverage for what's charged. While most local leadership are great, their hands are often tied by corporate. Corporate would judge supervisors and manager if technicians gave the company a low eNPS score. That was basically a big part of their metrics. Even if your issues were only with corporate policies, local leadership was punished. Left most of us feeling guilty and unable to speak our minds because we didn't want them to get in trouble. It's a tough job and you WILL be required to work OT. Can be good or bad, depending on how much you like it. Good for the money but terrible for home-life balance. Even require technicians to "volunteer" for major holidays like christmas and thanksgiving. Not just bucket techs who solve outages, but regular technicians too. If not enough volunteer, some are voluntold. When the company changes direction, it's the technicians who are expected to bear the brunt of those changes. And if something goes wrong, they will be looking at techs first for someone to place the blame on.

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