Lowest paying manager role I’ve ever had, and least fullfilling. Retention on the product is quite low, compared to other competitors that I’ve worked for, and this has a significant impact on rep pay as well as managers. Although 50% of the time that is a coachable moment, the other 50% is not. Having extensive experience with pay for performance products including AdWords, they do not do enough to train reps on how ppc works there, campaigns etc and how to make their campaigns successful long term. They are a bit behind compared to their competitors as far as product offerings. They have HORRIBLE customer service. Customers wait on hold on average over 30 minutes and this was a constant concern for retention. Reps only have one product to sell in local. If there is no search traffic or they are not a good fit, reps are still expected to sell the product to every customer. Anyone who truly understands marketing knows that one product is not going to be a good fit for every business. Reps have the same quota every month, regardless of YOY or LY trends by month, which is also not beneficial for production expectations or employee retention.
For a more experienced manager, I found this job extremely redundant and unfulfilling. It was easy to feel like a number. You barge calls and then coach the rep in ear as they talk to customers. Then give feedback after calls. This is 95% of the job. I was thrilled to be able to do rep interviews because I love having a large variety of responsibilities in my role, and this one additional responsibility was great. Other than that, it was a very siloed position.
Rarely any manager meetings outside of product or ops meeting monthly or quarterly, so there is so much opportunity to collaborate with peers that doesn’t happen.
