It was good until it wasnt - Customer Success Manager (CSM) ZenGRC Employee Review

The hiring process was smooth and the team was responsive. Everyone on the team has been helpful and engaging.

The work can appear daunting until you've got through training. The team does an amazing job preparing you for the role.

Flexible schedule and fully remote environment.

Leadership frequently shifts priorities and direction, which can make it difficult to execute long-term initiatives effectively. Communication around expectations and goals was often unclear, creating confusion across teams. The workload and expectations can also feel misaligned with the compensation and benefits offered.