No Commission Plan, Not Open to Change, Lots of Red-Tape - Sales eGain Employee Review

2.0
14 Aug 2020
Recommend
CEO approval
Business outlook

Pros

Good spot to park yourself for a low pressure, low expectation stint to collect a paycheck.

Cons

- Have had a new Sales team in place functioning for 20+ months with no comp plan or commission structure. - Senior Leadership is elitist, condescending, and often insulting - Not open to new ideas. - Not open to new tools (most work is done in series of excel docs) - No room to grow unless you have been with the company for a decade plus - Pays below market value for IC's and Managers - Complicated and baffling reporting structure that makes no sense - CEO is involved in every decision made at the company (when I say "every" I mean "EVERY"), even down to lead assignment to sales reps. - Provides only state mandated paid leave options in the Bay Area while many other companies lead the nation in flexibility and options - Inflexible and slow moving -Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit.

Explore other reviews about eGain

1.0
1 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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