Pros
Impact has managed to position itself as the leading affiliate technology platform in the space with a clean UI and customizations available to merchants, if working for a top tech platform is your only criteria they win here.
Cons
Toxic culture where constructive feedback, suggestions, cross-departmental collaboration, and transparency are not only discouraged but frowned upon. In some instances when requesting constructive feedback from clients on their experience with onboarding, account management, or customer success teams, I was met with pushback and was actually retaliated against… simply for wanting to support and nurture client relationships. Mid and upper level management are severely lacking in basic leadership skills, they play favorites with certain employees and actively shun others for no apparent reason. There are no formalized performance check ins, career growth conversations or paths that are available, and even if you think you are performing your job role comprehensively there is no objective measurement and this is completely up to the personal and emotional whims of mid management. There is an air of “frat house” culture as well where younger male employees are favored, especially in sales and customer success. 90% of the staff operate completely unprofessionally, and this goes unchecked since mid and senior leaders have either no desire or no training on how to effectively lead and manage people. Lastly, customer success reps are actively trained to not provide in-depth levels of support, instead sending a help article or directing questions from important clients to areas of the platform to figure it out on their own. This caused multiple issues I witnessed first hand with unnecessarily angry clients for finance, tracking, and reporting issues. Can easily be avoided if reps are given an opportunity to truly lean into complex situations with clients and aren’t reprimanded for taking a bit of extra time to support a client with a need/question.
