Amazing technology....only - Manager impact.com Employee Review

1.0
13 Aug 2023
Recommend
CEO approval
Business outlook

Pros

If it were not for the cutting edge technology I would give this company a zero. If you want to learn about a technology and process that has a significant impact on brands enhancing and delivering serious ROI on ad campaigns this is the place. If you are starting out in your career, take the job. But that's where it stops. Pay and commission are good. Remote working (but some senior leaders want staff in the office to micro manage). CSO is one of the brightest individuals I have worked with. A lot can be learned from him.

Cons

This is one of the most, if not the most, toxic environments I've worked at or known about. The CEO, although a great guy, is unfortunately just a puppet. The company is run by one person who is a complete autocrat bordering on dictatorship. This form of management seems to have polluted other senior leaders. Be warned, don't question the logic of leadership, it's a career limiting move. The company is trying to do too many things at once. Not much gets done to completion and well. Teams are on OKR hamster wheels. The data and architecture is a complete mess and there is no single version of the truth. Each team interprets the data to their benefit. Making data driven decisions is like solving a Rubik's cube. The CFO is so deep in the detail and weeds that he can't see the wood for the trees and more than 3 months ahead. This results in many keen jerk reactions. Hire loads and then fire loads. There is no clear direction from Finance as to where things need to go. I've had to ask numerous times why numbers are the way they are. There is just so much detail and little context. The CRO is a micromanaging tyrant who just focuses on the month ahead and is condescending to many employees, except Exco of course. Stock option grants have now been changed to restricted stock units with a double trigger: the company needs to IPO/be sold AND an employee needs to still be employed. Staff are drawn by this generous carrot and staff churn is artificially low. I believe many want to go but are under the RSU spell. Be prepared to work long hours, which are expected. 11+ hours a day is not uncommon. If you are not working from the west coast you will be working late into the night. This is driven by meetings about meetings to have meetings about the last meeting. There is a macho boys club mentality in many teams. If you are not part of this inner circle, you'll never go anywhere. If you are a grad or a junior in the company, it's a fantastic place to learn, but don't expect to move up the ranks through hard work. The force of the inner circle is strong.... even Yoda could not break it.

Explore other reviews about impact.com

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Great product/ company. Supportive environment. Flexible work schedule. Hire within and want to promote and give raises. Free lunches. They do a lot of employee events. The culture is really great and my work/ life balance has never been better.

Cons

Some teams have to go in 3 days

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impact.com Response
4w
Thank you so much for this review. We appreciate that you are finding a solid work/life balance and agree the culture is strong. Thanks for all of your contributions to the business.
2.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The People: The day-to-day team is easily the best part of this company. Middle management and individual contributors are incredibly smart, empathetic, and wonderful to work with. There is a genuine sense of camaraderie at the ground level. The Product: You are working on something truly viable. The product is incredibly solid, has great market potential, and is something you can actually feel proud to build and support. The Perks: Unlimited PTO and a hybrid office are massive benefits that are genuinely respected by your direct peers and managers, allowing for some work-life flexibility if/when you can grab it.

Cons

Directionless Senior Leadership: Executive leadership is a complete mess. They are chronically misaligned and seemingly incapable of agreeing on a unified strategy. As a result, priorities shift constantly, pulling teams in entirely different directions and constantly piling on chaotic, reactionary work. Culture Shift: While the company loves to preach a healthy, supportive culture, the reality at the top is the exact opposite. Management by Fear: The newest member of the senior leadership team is actively destroying the company culture and morale. They choose to lead through intimidation and dishonesty rather than inspiration and transparency. It has created a toxic ripple effect that is rapidly burning out the middle management layer.

2
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impact.com Response
4w
Thank you for taking the time to share such thoughtful feedback. We're encouraged that you highlighted the strength of your colleagues, the quality of our product, and the flexibility our teams work hard to provide. At the same time, we're taking your concerns seriously. Alignment, transparency, and culture are critical to building a company where people can do their best work, and it's clear from your experience that we still have work to do. While we may not agree with every characterization, we recognize the importance of listening to consistent themes, learning from them, and continuing to improve how we communicate, lead, and support our teams. We appreciate your contributions and thank you for this feedback.
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